Shipping policy

Shipping Policy

Thank you for visiting and shopping at PoCo Inspired.
Following are the terms and conditions that constitute our Shipping Policy.

General

Once you place your order online, you will receive an email confirming that we received your order, then a second email when we have picked your order. Finally, you will receive a third email confirming that your order has shipped and a tracking number if you chose tracked shipping.

Please check your junk folder or spam if you didn’t receive your shipping confirmation within a reasonable timeframe.

We pick and ship orders Tuesday through Friday. Any orders placed on Friday after 4PM until Tuesday morning will be shipped on Tuesday. We ship orders on Tuesday, Wednesday and Friday.

Shipping Cost

We ship within Canada. Shipping to United States is temporarily paused.
We offer Free Shipping on orders over $75*.
Orders under $75.00 are $8.00 flat fee*.
Canada Post Tracked orders – Shipping $25.00.

*Oversized items are not eligible for free shipping. These items will be marked as such on our website.

Delayed, Missing or Lost Packages

If you are experiencing a delay or suspect your order is missing, please contact us o verify your package was sent to the correct address. If the order is shipped to the wrong address, we must wait until it’s returned to us to re-ship it.

Sometimes orders may be delayed due to circumstances beyond our control such as weather, postal service error/strike, or natural disaster. We will do our best to assist in locating a delayed package.

Delayed, Missing or Lost Tracked Packages

Sometimes an order is misplaced or lost during shipping. It does not happen often, but it can happen. We will do everything we can to locate the package. In very rare instances the package never arrives. If after 6-8 weeks that package does not show up, we will offer to replace your order. If your order was not received because the shipping information provided at time of order was incorrect, this policy does not apply.

Missing/damaged item

If you receive your package and an item is missing, or incorrect item was sent, please call 204-219-2528 or email store@pocoinspired.com within 14 days of receipt of your order. Please make sure to include your order number, your full name, contact information, and a short description of problem. We will reply in a timely manner to clarify/resolve any problems.

Out of stock items

Sometimes a product may be in someone’s cart in-store or sold out at our suppliers. In the event that we are sold out of an item, we will contact you to discuss the options which include substitute, or a credit for the sold-out product.

Cancelling an order

If you change your mind about your order, we can cancel it only BEFORE we ship it. Please contact us if you wish to cancel your order. store@pocoinspired.com or 204-219-2528. If your order has already left our store and you refuse delivery, you will be charged a 25% restocking fee plus our original cost to ship the order to you. We will refund the balance to the original form of payment once we receive the returned/refused order.

Porch Pirates and Theft

 Poco Inspired is not responsible for any theft that occurs after a package has been delivered to the shipping address. Once a parcel is marked “delivered” it is considered to be in the customers possession.

You are encouraged to have your package delivered to a secure location where theft is less likely.